1. What are OMniCredits?
OMniCredits are virtual currency for paying for OMni AI services like image/video generation, AI models, and other premium features. You can buy credits anytime, or earn them through rewards and special offers. Credits are not cash and cannot be withdrawn.
2. What types of OMniCredits are there, and do they expire?
| Type | How to Get Them | Expiration |
|---|---|---|
| Subscription Credits | Included with your OMni AI subscription, granted each billing cycle. | Unused credits don't roll over to the next billing cycle. |
| Bonus Credits | Earned through sign-up bonuses, daily check-ins, referrals, etc. | Never expire |
| Add-on Credits | Bought through credit packs. | Never expire |
3. How much do OMniCredits cost?
Pricing varies by subscription plan or add-on credit pack. Larger packs offer better value. We accept major payment methods, including Visa, MasterCard, American Express, and PayPal.
4. How do OMniCredits get used up?
Our credits are deducted based on the tool and model you use, video duration, number of outputs, image or video resolution, and other factors.
5. In what order are credits consumed?
Credits that expire sooner are used first:
Subscription credits → Bonus credits → Add-on credits.
6. How do I check my credit balance?
To check your current credit balance and your history of credit usage, go to Billing → Usage.
7. Why can't I use certain features?
Some features require an active subscription (e.g., watermark-free downloads, privacy protection), regardless of your credit balance.
8. Credits after membership expires?
Add-on and Bonus credits don't expire and remain usable. However, Subscription credits reset at the end of each billing cycle and cannot be used after that point.
9. What's your refund policy?
You can request a refund for subscription credits within 3 days of your first purchase if you meet eligibility criteria. Add-on credits are non-refundable. For full details, please check our Refund Policy.